In the world of trading platforms, excellent customer service can make or break your experience. As a potential eToro user, you’re likely curious about the quality of their customer support. Look no further! This definitive guide examines eToro’s Customer Service to give you the insights you need for peace of mind in 2023.
Key Takeaways
| →eToro offers ticket submission and live chat as support channels. |
| →Their responsiveness and customer experience vary depending on your club tier. |
| →Their responsiveness and customer experience vary depending on your club tier. |
| →eToro’s customer service is available 24/5 in 21 languages. |
| →Reviews on platforms like Trustpilot, Better Business Bureau, and Broker Chooser reveal a responsive and responsible support team. |
Table of content
- 🎯 eToro Customer Service: A Closer Look
- 🔍 Support Channels: Tickets and Live Chat
- 🌟 Club Tiers: How They Affect Your Support Experience
- 📋 eToro Club Tiers
- ⏰ Availability: When Can You Reach eToro’s Customer Service?
- 👍 Pros and Cons of eToro’s Customer Service
- 🔎 Digging Deeper: User Reviews from Various Platforms
- 🌐 Trustpilot
- 🔄 Broker Chooser
- How to Submitting a ticket on eToro’s website
- 💼 Final Verdict: How Does eToro’s Customer Service Measure Up?
- Read related topics: • Full updated eToro Review📝
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- GENERAL RISK WARNING
- Author & Expert Trader - Financial Analyst :
🎯 eToro Customer Service: A Closer Look
🔍 Support Channels: Tickets and Live Chat
eToro provides two primary avenues to contact their customer service team: submitting a ticket and initiating a live chat. You can access both options via their website or mobile app.
When choosing a support channel, consider two factors: speed and complexity. For urgent yet straightforward issues, opt for live chat. However, if you need to share documents, screenshots, or other detailed information (e.g., during the verification process), submitting a ticket is your best bet. Ticket response times average seven days.
🌟 Club Tiers: How They Affect Your Support Experience
Your eToro club tier determines the responsiveness and overall customer experience you receive. Higher tiers generally provide better support, with dedicated Account Managers (AMs) available for Gold tier members and above. The table below outlines the various tiers and their accompanying benefits.
📋 eToro Club Tiers
⏰ Availability: When Can You Reach eToro’s Customer Service?
eToro’s customer service team is available 24/5 for all club tiers, meaning you can contact them Monday through Friday at any time. Plus, their support is offered in 21 languages for both chat and ticket systems. However, there’s no information available about direct phone support.
👍 Pros and Cons of eToro’s Customer Service
| PROS | CONS |
| Chat & Ticketing system | No voice support |
| Fast chat response time | No support during the weekend |
| Customer service available in 21 languages | Chat tends to be often offline |
| Option for a dedicated Account Manager | 7 days response for tickets |
| Responsive and collaborative customer service | Unable to solve all your issues at one go |
🔎 Digging Deeper: User Reviews from Various Platforms
To provide a well-rounded perspective on eToro’s customer service, we examined user reviews from multiple platforms, including Trustpilot, Better Business Bureau (BBB), and Broker Chooser. Keep in mind that some reviews may be subjective and may not accurately represent all experiences.
🌐 Trustpilot
With over 19,500 reviews on Trustpilot, eToro has an average score of 4.3 stars (out of 5). Only a small portion of these reviews criticized eToro’s customer service, often due to their inability to resolve issues immediately. Interestingly, eToro’s customer service team actively responded to complaints on Trustpilot, requesting additional information to investigate each claim thoroughly and, in several cases, explaining why a specific issue had arisen.
🔄 Broker Chooser
As an independent company specializing in evaluating and analyzing online brokers, Broker Chooser offers a more targeted perspective on eToro’s customer service. They gave eToro’s support a score of 4.9 out of 5.
How to Submitting a ticket on eToro’s website
- Head to eToro’s website. On the top right corner move your cursor over the Company subsection (see image below). A drop-down menu will automatically appear and from there select the Help Center.
2. Once you enter the Help Center you’ll find yourself with 3 options (see the image below to get a visual understanding of the page layout). First, we’d advise you to check the Frequently Asked Questions (red arrow pointing at that section) since some answers can be found there.
Here you can find answers to your questions such as:
- Is eToro safe
- Details about eToro fees and
- How to withdraw money from eToro
This will also save you time and allow you to tackle most issues on your own. Secondly, you can click on the Customer Service (red rectangle) or directly approach the third option by clicking on the Complaints Procedure (blue rectangle). To proceed further click on the Complaint Procedure and this will lead you to the Customer Service Center.
3. You’ll be required to log in (unless you already were) into your eToro account. After logging in into your eToro account you’ll get to another page also called Customer Service Center (see below). However, you’ll have multiple options here such as:
- Get in touch via the chat with eToro’s customer service team (1 and 5)
- Return back to the Help Center (2 and 3)
- Return to FAQ page, which is actually the Help Center (2 and 3)
- Submit a ticket (4 and 6)
This could seem like a never-ending loop unless you pay attention.
💼 Final Verdict: How Does eToro’s Customer Service Measure Up?
eToro’s customer service team demonstrates reliability and impressive outreach. They actively respond to queries submitted through their website and engage with customers on third-party platforms. Although they can’t resolve every issue or reverse poor trading decisions, their live chat and 7-day ticket turnaround indicate a commitment to availability and support.
So, is eToro’s customer service good or bad? It leans towards good, with some room for improvement. As a potential user, you can expect a responsive and responsible support team that strives to address your needs as effectively as possible.
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GENERAL RISK WARNING
- ▸eToro is a multi-asset platform that offers: Stocks, Crypto assets, and CFDs.
- ▸CFDs are complicated and can make you lose money quickly because of leverage. 77% of retail investor accounts lose money when trading CFDs with this provider. Think about if you understand how CFDs work and if you can afford to take the risk of losing your money.
- ▸Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.
- ▸Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.
- ▸Cryptoasset investing is highly volatile and unregulated in some EU countries. No consumer protection. Tax on profits may apply.
- ▸eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity-specific information about eToro.
Be warned!
Author & Expert Trader - Financial Analyst :
